Return & Refund Policy

Last updated: September 2, 2026

Thank you for choosing Zazubean Organic Chocolates. Because our products are food products and many are temperature-sensitive and perishable, we have specific policies regarding returns, refunds, damaged shipments, and order cancellations.

By placing an order through our website, you acknowledge and agree to the terms below, subject to any rights that cannot legally be excluded or limited under applicable law.

1. Food Products & Final Sale

Due to the nature of our products, chocolate and other food products are generally final sale and are not eligible for return or exchange once they have been shipped.

For food-safety, quality-control, and hygiene reasons, we cannot accept products that have been opened, consumed, partially consumed, or returned without prior authorization.

If you have an issue with your order, please contact us and we will review the circumstances and determine the appropriate resolution.

2. Damaged, Incorrect, or Defective Orders

Please inspect your order promptly upon delivery.

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us at sales@zazubean.com as soon as reasonably possible, preferably within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the product and packaging
• Photographs of any visible shipping damage
• Any other information reasonably requested by our team

We may request photographs or other information before approving a replacement or refund.

We reserve the right to investigate the circumstances of a reported issue before determining an appropriate resolution.

3. Chocolate Melting & Temperature-Related Conditions

Chocolate is a temperature-sensitive food product.

During periods of warm weather, Zazubean may use temperature-control measures such as insulated packaging, ice packs, temperature-conscious shipping methods, or carrier services selected at our discretion.

Despite these measures, Zazubean cannot guarantee that chocolate will remain in its original condition throughout transportation, as temperatures and conditions outside our control may vary during transit.

Chocolate may experience softening, melting, blooming, or changes in appearance as a result of temperature exposure.

Minor cosmetic changes, chocolate bloom, softening, or temperature-related changes that do not affect the safety or usability of the product may not qualify for a refund or replacement.

Customers are responsible for promptly receiving temperature-sensitive shipments and storing products appropriately after delivery.

Where applicable, customers should avoid leaving chocolate unattended outdoors, in direct sunlight, in vehicles, or in other warm environments.

4. Shipping Delays and Carrier Issues

Once an order has been transferred to the shipping carrier, delivery timing and handling are outside Zazubean's direct control.

Carrier delays, missed delivery attempts, routing delays, weather events, service interruptions, or other transportation issues may affect delivery times.

Zazubean does not guarantee carrier delivery dates unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address and for monitoring tracking information where available.

We are not responsible for delays or losses resulting from an incorrect or incomplete address supplied by the customer, failure to receive a package, or circumstances outside our reasonable control.

5. Undeliverable, Refused, or Abandoned Packages

If a package is returned to Zazubean because of an incorrect address, failed delivery attempts, refusal of delivery, failure to collect the package, or another circumstance attributable to the customer, any refund or reshipment will be considered on a case-by-case basis.

Additional shipping charges may apply to reship an order.

For temperature-sensitive or perishable products, a returned package may not be eligible for resale and therefore may not qualify for a refund.

6. Order Cancellations

Orders may be cancelled only if the cancellation request is received before the order has been processed, packed, or shipped.

Once an order has entered fulfillment or has been shipped, we may be unable to cancel it.

To request a cancellation, contact sales@zazubean.com as soon as possible and include your order number.

7. Returns

Because Zazubean products are food products and are generally perishable, we do not accept ordinary product returns.

If Zazubean specifically authorizes a return, the customer must follow all return instructions provided by our team.

Unauthorized returns may not be accepted or refunded.

8. Exchanges

We generally do not offer exchanges for food products.

Where an incorrect or defective product has been confirmed, Zazubean may, at its discretion, provide a replacement, refund, store credit, or another appropriate remedy.

9. Sale Items and Promotional Purchases

Unless required by applicable law, discounted, promotional, clearance, or sale products are final sale.

Promotional discounts cannot be converted into cash and cannot be applied retroactively to previous purchases.

10. Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider, bank, or credit-card issuer.

Zazubean is not responsible for delays caused by a customer's financial institution or payment provider.

If an approved refund has not appeared after a reasonable processing period, please contact us at sales@zazubean.com.

11. Our Discretion

All refund, replacement, credit, and return requests are reviewed based on the individual circumstances of the order and applicable law.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable legislation.

For questions regarding a return, refund, damaged product, or order issue, contact:

Zazubean Organic Chocolates
Email: sales@zazubean.com